How to Activate Do Not Disturb in Jio

In today’s digital age, where connectivity is key, it’s not uncommon to find ourselves inundated with an overwhelming number of calls and messages, many of which are unsolicited and from telemarketers. These interruptions can be a significant nuisance, especially when they occur during work hours or personal time. Recognizing this issue, telecom operators like Jio offer a solution known as the Do Not Disturb (DND) service.

The purpose of this guide is to provide Jio users with a clear and concise understanding of how to activate the DND feature on their mobile devices. This service is particularly beneficial for those seeking respite from the relentless barrage of promotional calls and messages. By enabling DND, users can effectively filter out unwanted communication, ensuring that only essential calls and messages get through.

Understanding Do Not Disturb (DND)

The Do Not Disturb (DND) service, offered by telecom operators like Jio, plays a crucial role in safeguarding the peace and privacy of mobile users. It is a regulatory measure enforced by the Telecom Regulatory Authority of India (TRAI) to protect consumers from unsolicited and intrusive communications, predominantly from telemarketers and businesses promoting their products and services.

Key Features of DND:

  • Blocking Unsolicited Communications: Once DND is activated, users will no longer receive unwanted commercial calls or SMS messages. This includes promotional content, advertisements, and any other form of unsolicited communication.
  • Customizable Preferences: Users have the option to select specific categories of calls and messages to block, such as real estate, education, health, consumer goods, etc. This customization allows users to receive communications that are relevant to them while blocking others.
  • Control Over Personal Space: DND empowers users by giving them control over who can contact them and when. It’s particularly beneficial for those who wish to minimize distractions and disruptions caused by irrelevant calls and messages.
  • Regulatory Compliance: Telecom operators are mandated to comply with TRAI regulations regarding DND. This includes honoring the DND preferences of their customers and ensuring that telemarketers adhere to these preferences.

How DND Works:

  1. Activation Request: When a user requests DND activation, their number is added to a national Do Not Call (DNC) registry.
  2. Telemarketer Obligation: Telemarketers are required to reference this DNC registry and are prohibited from contacting numbers listed on it.
  3. Enforcement and Penalties: If a telemarketer violates these rules, they are subject to penalties, ensuring compliance and the effectiveness of the DND service.

Eligibility to Activate Do Not Disturb in Jio

Activating the Do Not Disturb (DND) feature is a straightforward process, but it’s important to understand who is eligible for this service. Essentially, all Jio subscribers, regardless of their plan or the duration of their association with Jio, are eligible to activate DND. This includes both prepaid and postpaid customers.

Key Points on Eligibility:

  • All Jio Users: Any individual with an active Jio number can request DND activation. This includes both new and existing customers.
  • No Cost Involved: Activating DND is a free service provided by Jio. There are no hidden charges or fees for opting into this service.
  • No Restrictions Based on Plan: Whether you are on a basic plan or a comprehensive package, the ability to activate DND is not influenced by the type of plan you have subscribed to.
  • Immediate Eligibility: As soon as a Jio number is activated, the subscriber becomes eligible to activate the DND service. There is no waiting period.
  • Business Numbers: Businesses using Jio services are also eligible to activate DND on their numbers, helping them avoid unnecessary commercial communications.

Steps to Activate DND on Jio

Activating Do Not Disturb (DND) on your Jio number can be achieved through several methods, each designed to be user-friendly and straightforward. Here’s a guide to the different ways you can activate DND:

i. Via SMS

  1. To Block All Telemarketing Communications:
    • Compose an SMS stating ‘START 0’.
    • Send it to 1909. This will block all categories of unsolicited commercial communications.
  2. For Specific Categories:
    • If you wish to receive messages from certain categories (like banking, real estate, etc.), you can opt for partial DND.
    • Send ‘START’ followed by the category number(s) to 1909. (The category numbers will be provided in the FAQ section.)

ii. Through Jio’s Official Website

  1. Visit Jio’s official website.
  2. Log in with your Jio number.
  3. Navigate to the ‘Do Not Disturb’ section under the ‘My Account’ or ‘Settings’ menu.
  4. Here, you can choose to either block all categories or select specific ones.
  5. Follow the on-screen instructions to activate DND.

iii. Using MyJio App

  1. Download and open the MyJio app on your smartphone.
  2. Sign in using your Jio number.
  3. Navigate to the menu, and select ‘Settings’ or ‘Preferences’.
  4. Find the ‘Do Not Disturb’ option.
  5. Similar to the website, you can choose to block all categories or select specific ones.
  6. Follow the prompts to activate DND.

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Choosing Specific Categories for DND

For Jio users who prefer not to block all telemarketing communications, but only specific types, the Do Not Disturb (DND) service offers the flexibility to choose particular categories. This selective approach ensures that you continue to receive important or relevant updates while avoiding unwanted calls and messages from other sectors.

Here are the Categories Available for Selection:

  1. Banking/Insurance/Financial Products/Credit Cards
  2. Real Estate
  3. Education
  4. Health
  5. Consumer Goods and Automobiles
  6. Communication/Broadcasting/Entertainment/IT
  7. Tourism and Leisure

How to Select Specific Categories:

  • Via SMS:
    • Send an SMS to 1909 with the message ‘START’ followed by the category number(s).
    • For example, if you want to receive messages related to health and education only, you would send ‘START 3, 4’ to 1909.
  • Through MyJio App or Jio’s Website:
    • Log into the MyJio app or Jio’s website.
    • Navigate to the DND settings.
    • Here, you will find options to select specific categories.
    • Check the boxes next to the categories you wish to receive communications from.

Things to Keep in Mind:

  • Multiple Categories: You can select more than one category. This is useful if you are interested in receiving communications from specific sectors.
  • Change of Preferences: Your DND preferences can be changed at any time. If you decide to update your preferences, the same methods (SMS, MyJio app, or website) can be used.
  • Activation Time: Just like activating DND, changes to your preference might take up to 7 days to become effective.

Time Duration for DND Activation

Once you’ve initiated the Do Not Disturb (DND) service on your Jio number, it’s important to be aware of the time frame within which the activation takes effect. Understanding this timeline is crucial for setting realistic expectations regarding when the unsolicited calls and messages will cease or reduce.

Activation Time Frame:

  • Standard Processing Time: The DND service typically takes up to 7 days from the date of the request to be fully activated on your number. This duration is as per the guidelines set by the Telecom Regulatory Authority of India (TRAI).
  • Interim Period: During these 7 days, you might still receive some telemarketing calls and messages. This is because telemarketers are given this time window to update their records and ensure compliance with your DND preferences.

What Happens During the Activation Period?

  • Updating the DNC Registry: Your number is registered in the national Do Not Call (DNC) registry. Telemarketers are required to reference this registry and remove numbers listed on it from their calling lists.
  • Compliance by Telemarketers: Telemarketers and businesses are given the 7-day period to ensure they comply with your DND preferences. This means updating their systems to avoid sending you unwanted communications.


  • Reduction in Unsolicited Communications: After the 7-day period, you should notice a significant decrease in unwanted calls and SMS. However, remember that DND does not block all types of calls and messages. Calls and messages from entities like your banks, educational institutions, or other services you have subscribed to might still come through.
  • Continuous Monitoring: The effectiveness of DND can vary over time. It’s advisable to monitor the kind of communications you receive post-activation and report any unsolicited communications if they persist.


How do I know if DND is active on my Jio number?

Once DND is active, you will receive a confirmation message from Jio. You can also check the status of DND activation on the MyJio app or Jio’s website under your account settings.

Can I deactivate DND once it’s activated?

Yes, you can deactivate DND at any time. Simply send an SMS with ‘STOP’ to 1909 or use the MyJio app or Jio’s website to deactivate the service.

Will DND block all calls and messages?

No, DND will not block all calls and messages. It only blocks unsolicited commercial communications. You will still receive calls and messages from your registered banks, educational institutions, and other essential services.

What if I continue to receive telemarketing calls/SMS after activating DND?

If you continue to receive such communications after the 7-day activation period, you can lodge a complaint with Jio. Provide details of the call or SMS, and Jio will take action as per TRAI regulations.

Is there a charge for activating or deactivating DND on Jio?

No, there is no charge for activating or deactivating the DND service on Jio. It is a free service.

How long does it take to deactivate DND?

Just like activation, deactivation of DND can also take up to 7 days to be processed fully.

Can I select specific categories for DND?

Yes, you can select specific categories for DND. Simply send an SMS to 1909 with ‘START’ and the category number(s), or select your preferences through the MyJio app or Jio’s website.

What are the category numbers for selective DND?

The category numbers are:
1 for Banking/Insurance/Financial Products/Credit Cards
2 for Real Estate
3 for Education
4 for Health
5 for Consumer Goods and Automobiles
6 for Communication/Broadcasting/Entertainment/IT
7 for Tourism and Leisure


In this comprehensive guide, we’ve explored the intricacies of activating the Do Not Disturb (DND) service on the Jio network. From understanding what DND is and its significance, to the detailed process of enabling it, we’ve covered a range of topics to ensure you have all the information you need.

Activating DND on Jio is a straightforward process, accessible through various methods like SMS, the MyJio app, or Jio’s website. This service empowers you to take control of your communications, significantly reducing the intrusion of unwanted commercial calls and messages. Whether you opt for a full DND activation or choose to filter specific categories, the flexibility of the service caters to diverse needs and preferences.

Remember, the activation of DND is a testament to the commitment of telecom providers like Jio to respect customer preferences and privacy. It’s a free service, easily reversible, and does not affect your regular communications with known contacts and essential services.


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